Shipping and Returns Overview
This Shipping and Returns document governs purchases of Womens Shoes made through sneakerscaro.com and sold by Lai Shan Limited. By placing an order, the buyer accepts the conditions stated in this document and the Terms of Service.
Order Processing
Lai Shan Limited processes orders after payment authorization and verification. Dispatch occurs after processing is complete. The buyer must provide a complete and accurate shipping address at checkout. Lai Shan Limited is not responsible for delivery delays or losses caused by an incorrect address or incomplete recipient information.
Shipping Methods and Timelines
Shipping timelines are qualitative and depend on the destination, carrier availability, customs clearance, weather, and external conditions. Lai Shan Limited does not guarantee delivery on a specific calendar date. Delivery occurs after dispatch and is performed by the carrier. Tracking information is provided when the carrier makes it available.
Shipping Costs and Taxes
Shipping costs are calculated at checkout before payment. The buyer is responsible for all shipping charges shown at checkout. Import duties, taxes, customs fees, and regional charges are the responsibility of the buyer. Lai Shan Limited does not control customs processing and cannot guarantee customs clearance timelines.
Delivery Confirmation
Delivery is recorded by the carrier. Carrier delivery confirmation is the primary evidence of delivery. The buyer must inspect the shipment upon receipt. If the shipment is not received but the carrier records delivery, the buyer must contact the carrier and Lai Shan Limited promptly.
Returns Policy
The buyer may request a refund without stating a reason within exactly 14 calendar days after the delivery date recorded by the carrier. This is a strict 14-day no-reason refund policy. Requests received after exactly 14 calendar days after the recorded delivery date are not eligible for a no-reason refund. A return authorization is required before sending any item back.
Refund Eligibility Conditions
Returned items must be unused and in original packaging. Original packaging includes the original shoe box, tissue, inserts, and any included accessories. Items must be returned in resalable condition. Items that are used, altered, damaged by the buyer, missing parts, missing original packaging, or not in resalable condition are not eligible for a no-reason refund.
Return Shipping Costs
The buyer completely bears the return shipping costs. Lai Shan Limited does not provide prepaid return labels and does not reimburse return shipping charges. The buyer must pay all carrier charges for the return shipment. The buyer must use a trackable shipping service and retain the tracking number and proof of postage.
Return Process
Step 1: Contact Lai Shan Limited at [email protected] within exactly 14 calendar days after the recorded delivery date. State the order number and the request for a no-reason refund.
Step 2: Wait for return authorization from Lai Shan Limited. Lai Shan Limited will provide return instructions and confirm the return destination. Do not send any item before receiving authorization.
Step 3: Pack the item securely in its original packaging. Include all components that were received with the item. Place the item in a protective shipping box. Do not attach labels directly to the original shoe box.
Step 4: Ship the item to the return address provided by Lai Shan Limited. The buyer completely bears the return shipping costs. Use a trackable shipping service and retain the tracking number.
Step 5: Send the tracking number to Lai Shan Limited at [email protected]. Lai Shan Limited will monitor the return shipment after the tracking number is received.
Step 6: Wait for inspection. Lai Shan Limited inspects returned items after receipt. If the returned item meets the refund eligibility conditions, Lai Shan Limited approves the refund. If the returned item does not meet the conditions, Lai Shan Limited may deny the refund and may return the item to the buyer at the buyer's expense.
Return Shipping Details
The recipient must be Lai Shan Limited, the contact phone is +852 5255 0093, and the specific return address is 1/F, Park Hotel, 61 Chatham Road South, Tsim Sha Tsui. The buyer must use these exact details only after receiving return authorization. Returns sent to any other address are not accepted.
Refund Processing and Arrival Time
After Lai Shan Limited approves a refund, Lai Shan Limited initiates the refund to the original payment method. The refund arrival time is at least 14 days from the approval date. Refund arrival time may exceed 14 days due to payment processor requirements, financial institution processing, regional banking rules, and verification procedures. The buyer must allow at least 14 days for the refund to arrive.
PayPal Refunds
PayPal refunds take at least 14 days to arrive after Lai Shan Limited initiates the refund. In regions where local laws require a longer period, PayPal refunds take up to 30 days to arrive. The buyer must allow at least 14 days and up to 30 days in those regions. Lai Shan Limited does not control PayPal processing timelines after the refund is initiated.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The buyer must contact Lai Shan Limited at [email protected] within exactly 7 days of receipt. The buyer must provide the order number, a description of the damage or defect, and photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not accepted. Lai Shan Limited reviews each claim and may require the item to be returned. If the claim is approved, Lai Shan Limited may provide return instructions and may cover return shipping costs for the approved claim.
Non-Returnable Conditions
Items that are used, altered, damaged by the buyer, missing parts, missing original packaging, or not in resalable condition are not eligible for a no-reason refund. Items returned without return authorization are not accepted. Items returned after exactly 14 calendar days after the recorded delivery date are not eligible for a no-reason refund.
Contact Information
Questions about shipping and returns must be sent to [email protected]. The buyer may also call +852 5255 0093. The mailing address for Lai Shan Limited is 1/F, Park Hotel, 61 Chatham Road South, Tsim Sha Tsui. The website is sneakerscaro.com.
