Acceptance of These Terms
These Terms of Service govern all access to and use of sneakerscaro.com and every purchase of womens shoes made through this website. By browsing, registering an account, or placing an order, you agree to be bound by these Terms of Service. If you do not accept these terms, you must stop using sneakerscaro.com immediately. Lai Shan Limited operates sneakerscaro.com and reserves the right to refuse service to any person at any time.
Eligibility and Account Responsibilities
You must be at least 18 years old and legally capable of entering into binding contracts to purchase from sneakerscaro.com. You agree to provide accurate, current, and complete information during checkout and to maintain the accuracy of that information. You are solely responsible for safeguarding your account credentials and for every activity conducted through your account. You must notify Lai Shan Limited at [email protected] within 24 hours of discovering any unauthorized use of your account.
Orders, Pricing, and Payment
All orders placed on sneakerscaro.com constitute an offer to purchase. Lai Shan Limited accepts that offer only when the order is dispatched. Prices displayed on sneakerscaro.com are stated in the currency shown at checkout and may change without notice. You are responsible for all taxes, duties, and customs charges applied to your order. Payment must be completed in full before dispatch. Lai Shan Limited may cancel any order affected by pricing errors, suspected fraud, or stock unavailability and will issue a full refund for that cancelled order.
Shipping and Delivery
Lai Shan Limited dispatches orders to the address you supply at checkout. Delivery estimates shown on sneakerscaro.com are estimates and do not guarantee an arrival date. Risk of loss passes to you when the carrier confirms delivery. You must inspect every parcel upon arrival and report any discrepancy in accordance with the damaged goods section below.
14 days No-Reason Refund Policy
Lai Shan Limited offers a strict 14 days no-reason refund policy. You may request a refund for any eligible pair of womens shoes within 14 days of the delivery date without providing any reason. To qualify, the shoes must be unworn outdoors, unwashed, undamaged, and returned with the original packaging, tags, and any accessories supplied with the order. Requests submitted after 14 days from delivery are not eligible for a no-reason refund. To start a request, contact Lai Shan Limited at [email protected] with your order number and the items you wish to return. You are responsible for return shipping costs unless the item arrived damaged or defective. Lai Shan Limited is not responsible for return parcels lost in transit, and Lai Shan Limited recommends a tracked shipping method for all returns.
Refund Processing Timelines
Refund processing begins only after the returned shoes arrive at the facility operated by Lai Shan Limited and pass inspection. Inspection confirms that the items meet the conditions of the 14 days no-reason refund policy. Refund processing and the arrival of funds in your account take at least 14 days from the date the returned items pass inspection. Bank processing times, card issuer policies, and regional payment regulations can extend this period beyond 14 days. Lai Shan Limited does not control the internal timelines of banks or payment providers and does not issue cash refunds for returned merchandise.
PayPal Refunds and Regional Timelines
PayPal refunds take at least 14 days to reach your PayPal balance after inspection is completed. Due to local laws in some regions, PayPal refunds in those regions may take up to 30 days. You must contact Lai Shan Limited at [email protected] if a PayPal refund has not appeared within 30 days of inspection completion.
Damaged or Defective Goods
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after 7 days of receipt are rejected. Your claim must include your order number, photographs of the damage or defect, and a description of the condition of the packaging. Lai Shan Limited reviews each claim and, where the claim is validated, arranges a replacement or a full refund. Shipping costs for validated damaged or defective claims are covered by Lai Shan Limited.
Product Descriptions and Sizing
Lai Shan Limited describes every pair of womens shoes as accurately as possible. Minor variation in color, texture, and finish may occur between production batches. Sizing guidance published on sneakerscaro.com is provided for reference. You are responsible for selecting the correct size before completing an order.
Intellectual Property
All text, photographs, graphics, and logos published on sneakerscaro.com are owned by Lai Shan Limited or its licensors. You may not copy, reproduce, distribute, or create derivative works from that content without prior written permission from Lai Shan Limited.
Prohibited Conduct
You agree not to use sneakerscaro.com for unlawful purposes, to submit false orders, to interfere with the operation of the website, or to attempt unauthorized access to any account or system. Lai Shan Limited may suspend or terminate your access for any violation of these Terms of Service.
Limitation of Liability
To the maximum extent permitted by law, Lai Shan Limited is not liable for indirect, incidental, or consequential damages arising from your use of sneakerscaro.com or from any purchase. The total liability of Lai Shan Limited for any claim is limited to the amount you paid for the order giving rise to that claim.
Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Hong Kong. Any dispute arising from these Terms of Service or from any purchase on sneakerscaro.com is subject to the exclusive jurisdiction of the courts of Hong Kong. You agree to attempt resolution with Lai Shan Limited at [email protected] before commencing legal proceedings.
Changes to These Terms
Lai Shan Limited may revise these Terms of Service at any time. Revisions take effect when published on sneakerscaro.com. Your continued use of sneakerscaro.com after publication constitutes acceptance of the revised terms.
Contact Information
Questions about these Terms of Service, refunds, or damaged goods claims may be directed to Lai Shan Limited at [email protected], by telephone at +852 5255 0093, or by mail at 1/F, Park Hotel, 61 Chatham Road South, Tsim Sha Tsui.
